FAQs + Shipping

Because of high demand of certain products, your item may take up to 3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)

  • How much is shipping?
    • This depends on the product ordered, the total weight, and where we're shipping to. 

  • How long does it take for an order to arrive?
    • This depends on the product ordered.  Most items will arrive in about 2-3 weeks. If you're still not sure, just email us.  We're happy to help.
      • I ordered 2+ items, but only received one... where's my order?
        • We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
      • Why have I not received any order confirmation details?
        • Most times this is because our emails are going straight to the junk folder or customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation and a shipping notice. Be sure to add contact@myurbanstore.com to your address book to ensure you receive all notices from us.

          If you believe you may have entered your email wrong please contact us and we will fix it for you.
      • What is your refund policy?
        • We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
      • How do I contact you?
        • If you have any questions that are not on this FAQ page, please email us at contact@myurbanstore.com where we will promptly get back to you!